Login Tips: Username is your email account name. Username is lowercase. Passwords are case-sensitive. If the login button does not work in Windows 2003/Internet Explorer then reset your security options to 'Default'. (Here's how: Go under Tools/Internet Options/Security/Select 'Internet Zone' icon/Click on 'Default Level' button at bottom of screen/Click Apply and OK) Still having trouble? Email webmail-support@recol.com or call 203-315-8130 and ask for webmail support.